I haven’t checked but I presume there are posts about VAT relief on various products etc for disabled persons, which of course includes MND sufferers.
This post is about my recent experiences with Amazon, to ask whether others have similar experiences, and may be to encourage some sort of formal approach by the MNDA.
I recognise that sometimes purchases are made to other suppliers that display their wares on Amazon, and these involve direct purchase. I have no issue with the VAT relief process for these suppliers.
My ire is with Amazon itself. I have recently bought several items from Amazon that I know are eligible for VAT relief. But finding relevant advice on Amazon is difficult.
So I used the chat function (as speaking by phone is near impossible) but found the ‘person’ unhelpful. Indeed, the chatline person went quiet, supposedly researching. I feel s/he was hoping I would give up and end the chat. I persisted, and was informed a message would be sent to the relevant team which would respond the next day. I was not content with this as the information and relevant form should be immediately available to customer services, so I demanded that a manager join the chat. After further exchanges, the Amazon chatperson connected me to a manager who promptly supplied the relevant form with links to where it should be sent after I’d completed it.
I quickly completed the form and emailed it to the Amazon team. I heard nothing, not even an acknowledgement, until I emailed several days later. I think there would have been no response from Amazon if I had not pursued the matter.
It seems to me that Amazon is intent on discouraging claims for VAT relief and is being obstructive by not being more helpful.
Has anyone else had similar experience?
This post is about my recent experiences with Amazon, to ask whether others have similar experiences, and may be to encourage some sort of formal approach by the MNDA.
I recognise that sometimes purchases are made to other suppliers that display their wares on Amazon, and these involve direct purchase. I have no issue with the VAT relief process for these suppliers.
My ire is with Amazon itself. I have recently bought several items from Amazon that I know are eligible for VAT relief. But finding relevant advice on Amazon is difficult.
So I used the chat function (as speaking by phone is near impossible) but found the ‘person’ unhelpful. Indeed, the chatline person went quiet, supposedly researching. I feel s/he was hoping I would give up and end the chat. I persisted, and was informed a message would be sent to the relevant team which would respond the next day. I was not content with this as the information and relevant form should be immediately available to customer services, so I demanded that a manager join the chat. After further exchanges, the Amazon chatperson connected me to a manager who promptly supplied the relevant form with links to where it should be sent after I’d completed it.
I quickly completed the form and emailed it to the Amazon team. I heard nothing, not even an acknowledgement, until I emailed several days later. I think there would have been no response from Amazon if I had not pursued the matter.
It seems to me that Amazon is intent on discouraging claims for VAT relief and is being obstructive by not being more helpful.
Has anyone else had similar experience?
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