Ebay

[John14]

Let's hope you get some joy from Pay Pal Terry.

I've used E Bay a fair bit and all was well until I purchased a Pressalit wall shower seat which came without the special fixing bolts, on contacting the seller I got very little satisfaction, he eventually ignored my messages. As luck would have it the manufacturer could not have been more helpful and sent me some direct from Denmark. I ended up leaving neutral feedback as he didn't actually say that the bolts were included although considering it is supposed to be fixed to the wall I don't know what use it would be without them.

Cheers,

John

[Dvd]

Let's hope you get some joy from Pay Pal Terry.

I've used E Bay a fair bit and all was well until I purchased a Pressalit wall shower seat which came without the special fixing bolts, on contacting the seller I got very little satisfaction, he eventually ignored my messages. As luck would have it the manufacturer could not have been more helpful and sent me some direct from Denmark. I ended up leaving neutral feedback as he didn't actually say that the bolts were included although considering it is supposed to be fixed to the wall I don't know what use it would be without them.

Cheers,

John

Hi John .. that's the problem with Ebay and on line buying .. one assumes when you buy something that needs fixing to a surface that all bits and pieces come with it .. not the case as you found out as well as hundreds of others .. some sellers buy items that are not complete as they get them at rock bottom prices then they sell on line making a big profit ..when a buyer sees an item on line for sale they never expect it to have no fixing parts included .. like yourself after receiving the seat with no fixing screws .. checking it out to see the sale did not include fixing screws ..
It happens a lot you need to contact the buyer if in doubt before buying or else head down the high street where you could return in .. we all live and learn by our mistakes
Dvd

[Terry]

I do always ask lots of questions so I know what's included and that it is complete and working properly. This guy probably did not know what the chair done, but I did ask if it stands up and lays down as it should. He answered that it all works as it should.

Anyway, claim still waiting for his first reply that is due before the 13th.

Fingers crossed, love Terry

[Terry]

Once again I am flabbergasted;

The seller had up to the 12th to state his case, and they stated " PayPal requests more information from the seller to resolve the issue. If the seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner."

He didn't reply at all.

I just got this message from paypal:-

We've completed our review and unfortunately are not able to decide this case in your favor.
We are unable to take any action on this case because it is not covered under PayPal Purchase Protection.

Why! I lodged a dispute, paypal raised it straight to a claim and now they tell me it's not covered.

Crazy!!!

Confused or what, Terry

[Terry]

I guess they have deemed it to be a:- "anything you buy in person" the same sort of reason that eBay said and to try here???

Items Not Covered
Items like real estate, motorised vehicles (of any kind), custom-made items, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies, anything you buy in person, or money transfers to friends or family.

??? Might be classed as a motorised vehicle. Who knows

[Candle]

Terry, I definitely think you should contact your local newspaper about this shoddy treatment (from the unscrupulous seller, eBay and PayPal) and Trading Standards. The item was not fit for purpose.

[staney]

Terry
I would defo. appeal the decision, although it is motorised, it is not a vehicle, it is a disability aid.
Good luck
Staney

[Terry]

I think that maybe Mnda will have to ring them up, like they did to eBay, and find out why as I don't think that I can appeal online.

So much small print and none of it explains why.

The large print says that I will get money and delivery costs back.

Looks like small claims court but I've no idea and it's so hard for disabled people that can't talk to get somewhere and put their case across and get the forms filled in right etc.

The seller told me that he has changed address and no longer lives there, so I don't even know where to send papers etc.

[Ellie]

Hi Terry,

There is an official PayPal UK Community website where queries are answered by PayPal.

https://www.paypal-community.com/t5/...munity/ct-p/UK

They've live chat Wednesdays 4-6p.m. No idea if it'd get you anywhere!

Are you on Twitter? No company likes a public complaint and @PayPal has 403k followers, @AskPayPal has 126k followers.

xx Ellie.

[Terry]

Thanks Ellie;

I'll just moan here, I'm feed up of going around in circles. Not on face book, twitter, etc.

I was going to make a personnel complaint as he is just showing the same address after telling me that he no longer lives there, but it is all so hard and I guess eBay and Paypal are on the sides of unscrupulous sellers.

Love Terry

[Terry]

Rachel is again trying to find out why my claim has not be accepted.

Might be harder as it is a bank account.

Thanks, Terry

[Terry]

Thanks again Rachel;

I have tried to email them but I guess that, if they answer they will say phone up. I really don't want to involve my wife as she knows little about eBay and Paypal and will get aggravated.

Love Terry

[Terry]

So Paypal have the same rules as eBay;

Thank you for contacting PayPal regarding PP-004-999-528-265.

Unfortunately, PayPal Purchase Protection does not cover this claim.

Items that are picked up in person, or items where the buyer arranges pick up and delivery, with a shipping company, are not covered by PayPal Purchase Protection.

I best not say what I think, but it is sad that they didn't even look at the evidence and try to seek justice

[John14]

Well Terry looks like you may have reached the end of the road on this one, did you leave negative feedback on this seller, was he an individual or a company? Do you want to name and shame the so and so?

Cheers,

John

[Terry]

More salt into a deep wound;

Recently, you opened a case for EVERCARE GENIE POWER WHEELCHAIR. We also received the Feedback you left for the transaction, but it's been removed from the seller's Feedback Profile because of a recent decision on the case.

You can always view the case details in the Resolution Centre or learn more about eBay Feedback policies.

He is a business seller.