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    Grant Money

    Hi Rachel, are you aware that I have not received the money?
    Copyright Graham

    #2
    Hi Graham

    I was not aware. I will speak to our Support Services team this morning and find out what is happening with your grants and get back to you.

    Best Wishes

    Rachel
    MND Connect
    MND Connect
    Contact us on 0808 802 6262 or at [email protected]

    Comment


      #3
      Hi Graham

      I've just double checked with our Support Services team and the payment should have arrived in to your account on Friday 10th December. Could you double check your account and let me know if it has definitely not gone in please?

      Best Wishes

      Rachel
      MND Connect
      MND Connect
      Contact us on 0808 802 6262 or at [email protected]

      Comment


        #4
        Hi Rachel, I have double checked my account and the email that I sent you. The grant has definitely not arrived to the account specified in the email. Very strange and a bit worrying. Thank you Rachel.
        Copyright Graham

        Comment


          #5
          Hi Graham

          We've checked with our Finance Team to see what has happened. I apologise as there has been some sort of delay with our Finance Team which is why you haven't received the grants yet. We've chased this with them and they are going to make a same day payment so it should go in to your account today (Monday), tomorrow at the very latest.

          I am sorry for the delay.

          Best Wishes

          Rachel
          MND Connect Adviser
          MND Connect
          Contact us on 0808 802 6262 or at [email protected]

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