Communication symbol

[Ellie]

Heather R Maybe the short video in this link will answer some of your questions? https://www.relayuk.bt.com/about-relay-uk.html

[Barry52]

How do you know which organisations have a text/relay provision? Is there a list of such organisations, or do you have to find out by chance? Similarly how do you find out which organisations have a chat facility online except by trying them? eg if you wanted an insurance company with chat. When you say telephone with text, Barry, do you mean this relay service? Thanks x

Hi Heather,

what I’m referring to is the chat facility on many businesses website. I don’t know if you can search this facility but Ellie has posted a useful link.

[denise]

I have something i want to complain about. My husband has an account with a bank. Well we have a joint account and we phoned because we forgot our password. We couldn't use the online thing we were told to phone after reaching a certain stage in our new security set up. Stephen tried to talk but he was having problems but I took over. I was told they wouldn't talk to me I couldn't even be in the room. A problem with recalling our postcode and we were cut off. Next day called again. On the phone so long, we had to go through whole thing again, eventually our phone ran out of credit so once again cut off. Phoned back using landline go through procedure again until our landline battery went flat. Phoned back apparently we have telephone banking set up so we used this to move money. We had forgotten about this but they didn't think to help us. I had explained to them about Stephens health situation and how this would eventually be a problem. They wanted to pass us on to another department to set something up. After 2 days and spending a fortune we passed on the offer. All I can say is there are some very unhelpful businesses out there who have no idea what its like as a customer.

[denise]

We should name them and shame them.

[GaryM]

We should name them and shame them.

Go on then. 😁

[denise]

First direct

[Barry52]

This is a disgrace Denise. In this day and age we should expect a better service. I would be inclined to email the bank and suggest you will report it as disability discrimination. Because of your dire situation it’s worth reminding all our members to arrange joint bank or building society accounts. There will come a time when you need access to money quickly and if the account holder is deceased it can take weeks to resolve.

Hugs from Barry x

[GaryM]

Would an LPA address that, Barry?

[denise]

I have lpa. I think the whole experience was disgraceful.

[Barry52]

Would an LPA address that, Barry?

It would Gary but it takes time to register a death and contact the various authorities. I speak from experience as my aunt died 3 days ago.

[GaryM]

It would Gary but it takes time to register a death and contact the various authorities. I speak from experience as my aunt died 3 days ago.

Sorry to hear that Barry52 .

[matthew55]

My GP knows I can't talk but I had to go and explain
to his receptionists that I need communication via email or text these days. Disability awareness is shameful in this country. 😠

[GaryM]

My GP knows I can't talk but I had to go and explain
to his receptionists that I need communication via email or text these days. Disability awareness is shameful in this country. 😠

Even amongst people who regularly deal with disabled people. 🙄