Good evening all, we’re having a bit of a nightmare with our local wheelchair service provider. My wife (Caroline) was assessed for a motorised chair back in February. It was approved and funded, a further assessment was made to ensure the chair would be fit for purpose and to meet Carolines needs. Obviously it took a while for it to arrive but when it did we had high hopes that it would improve things for her and me as I currently use a manual chair that we purchased to get her about and having a permanent back injury makes it difficult at times. The the new chair is a Quickie Q400, it looks great however….
despite being measured for it and highlighting her lack of use in both arms the technician/OT tried to make Caroline fit the chair and not the other way around. This ended in tears and frustration. The chair was taken away to be ‘modified’ a month later it was returned this time with a 4” deep cushion that is 20” wide, all well and good but it had been forced into the chair that was only 19” wide and now made the arm rests sit a couple of inches above the cushion. Needless to say, more tears. What made it worse was the technician/OT appeared to blame this on Carolines worsening condition!?! Rather than admit the chair modifications were wrong or hadn't been done.
So now we have an expensive chair that we cannot use and the service provider want a further review, this is getting us nowhere.
May I ask those that have motorised chairs, what you have and any adaptations for specific needs like Carolines that have been added, as we really want a chair that meets her needs and not one that she is being encouraged(?) to accept.
Sorry for the rant.
despite being measured for it and highlighting her lack of use in both arms the technician/OT tried to make Caroline fit the chair and not the other way around. This ended in tears and frustration. The chair was taken away to be ‘modified’ a month later it was returned this time with a 4” deep cushion that is 20” wide, all well and good but it had been forced into the chair that was only 19” wide and now made the arm rests sit a couple of inches above the cushion. Needless to say, more tears. What made it worse was the technician/OT appeared to blame this on Carolines worsening condition!?! Rather than admit the chair modifications were wrong or hadn't been done.
So now we have an expensive chair that we cannot use and the service provider want a further review, this is getting us nowhere.
May I ask those that have motorised chairs, what you have and any adaptations for specific needs like Carolines that have been added, as we really want a chair that meets her needs and not one that she is being encouraged(?) to accept.
Sorry for the rant.
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