Mute reality check

[Ellie]

If phoning isn't an option, we should all have email contacts for all relevant healthcare professionals, from the GP to the Clinic/Consultant, and everyone in between. Yes, somtimes others can phone on our behalf but really we should be able to communicate directly with our HCPs, about our health (unless it's not the preferred option)

For non-health matters, if at all possible, I use the online 'Chat' facility many retail and government departments have, it's usually much quicker than phoning them anyway, and no annoying muzak 👍👍

[Ellie]

Miraculously my pip has just come through.

Woohoo Gill 👍👍

[Lynne K]

Ellie yes Ellie, I’ve done online chat several times with shops xx

[Heather R]

The district nurses don't have an email address to give me, the boss admitted they ought and has complained (who to?). She helped me type out what to say when I phoned their number, and it is put in my file to visit me if they get this message. When my tube leaked, I tried it and it worked thank goodness x

[Ellie]

The district nurses don't have an email address to give me

They probably do, it's just not 'normal practice' to give them out, citing a 'security risk' or some other rubbish excuse.

I used to get that years ago but now it's standard practice to get email addresses, phone numbers and working hours from all my healthcare professionals (in my health service)

Hopefully your phone message arrangement continues to work well xx

[LindaB]

I agree with Ellie....every professional has an e-mail address and contact details...they may be reluctant to share ...however of course they should always. It's stressful to try to make phone calls when speech is an issue. 😘