Limit reached

[matthew55]

I am unable to add a photo as it's saying don't have enough room. I have deleted everything in my message center but no effect. I might not be here very long so why make my remaining life difficult?

[Ellie]

Diva, you might get an answer more quickly if you post in the Forum Announcements & Support sub-forum - Admin said they get a notification of posts on it (I think)

In the meantime, could it be that the file size of that photo is too large? Other people had that issue.

Photos need to be deleted individually from the post on which they were originally posted, which is a right pain!

You can send me the pic if you want and I'll look at its size.

😘

[Gordan1111]

It could be either format or size Matt. If you're able to open and "save as" - then specify say 4"x4"

[Gordan1111]

(Ellie has beaten me to it)

[matthew55]

It's the same one I always use.🤔

[Ellie]

How many photos have you stored? Look in your media tab - I have 70+ and can still upload more, that's why I thought it may be file size?? x

[Barry52]

I only have 27 photos posted and I'm still at my limit. Despite MNDA admin reporting this I am unable to add any new photo. Ellie's suggestion of deleting earlier posts contains a photo file doesn't work as the forum history won't let me go back far enough. I reiterate what I have said before in that the design of the current forum format is not fit for purpose.

Frustrated user

[MNDConnect]

Dear Matthew55,

I have reported this problem to our admin team and have asked them to look in to this for you.

Kind regards

Jacqui Anderson
Senior MND Connect Adviser

[Admin_MND]

Hi all,

Sorry to hear you're all still experiencing frustrations with uploading images to the forum. Since it was last reported we have still been looking into things behind the scenes to see what improvements can be made and whilst they might not be immediate, it is something that still remains on our radar.

We have found a few more answers into changing settings in the backend which we've done today and this has increased the total number the files and sizes allow for each user into their albums. The settings weren't where we expected them to be, so it's taken a while to find it, a bit like losing a key and then finding it in a completely different place and you don't know how or why it got there.

Hopefully this should have solved the restrictions and errors, but do let us know by replying to this thread or messaging us if there are still problems.

As others have said, whilst we do monitor the forum overall, it is best for any technical queries to be posted in the 'Forum Announcements and Support' section as we get an email alert when someone posts, so we can jump on it quicker than if it was posted elsewhere.

Thanks,

Forum Admin.

[Barry52]

Testing one, two, three Failed

Upload
436E2B78-7F47-4175-ACDC-E9E61639F01C.jpeg
Upload failed due to your usergroup's upload quota. This file will require 195.3 KB but you only have 8.9 KB of 10.00 MB remaining.

[matthew55]

Same thing here. Please can someone fix it? Please ?

[Ellie]

Just checking if it's a universal issue:

File size thread (2).png

[Bowler]

[Ellie]

Obviously not a universal issue.

Admin_MND is the 10MB limit in Barry's error message just for photos?
I hope you can get to the bottom of this issue, it's clearly frustrating some members. x

[Barry52]

Obviously not a universal issue.

Admin_MND is the 10MB limit in Barry's error message just for photos?
I hope you can get to the bottom of this issue, it's clearly frustrating some members. x

Thanks Ellie it is frustrating me and has been for several weeks now. I feel that the forum is excluding me other than general text.

Love,
Barryx